Handexer - Shipping & Returns

SHIPPING

US SHIPPING
For the United States, we ship our dynamometers and hand health products via USPS and FedEx.

Most shipments will arrive within 4-10 days. Shipments to AK, HI, Puerto Rico and US Territories may take longer. Please note there may be additional carrier delays beyond our control due to current circumstances. 

INTERNATIONAL SHIPPING
For International shipping, we will use International Air Post. 

Most shipments will arrive within 10-21 days. Please note there may be additional carrier and customs delays beyond our control due to current circumstances. The buyer is responsible for any customs fees for international shipments.

RETURNS

Please take a moment to register your product warranty.

We offer a 30-day return policy for damaged or defective items. Unfortunately, we can’t offer you a refund or exchange after this period.

Buyers are responsible for return shipping. The item must be in the original packaging. Products which have been misused or abused are not eligible for refund or exchange. 

To return at item, first contact us at service@handexer.com to receive an RMA. Returns will not be accepted without an RMA number. We recommend shipping your item back with a tracking number. We are not liable for return shipments which are lost in transit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

EXCHANGES

We will replace any defective or damaged items within 30 days. Items will be replaced with the same or similar items.

REFUNDS (IF APPLICABLE)

If you request a refund, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The amount of time for the refund to post to your payment will vary based on the type of payment used and your bank or credit card.